WIC in Vermont
Welcome to Vermont WIC!
Vermont WIC has initiated an implementation project to bring WIC services up to 21st century standards. Following a multi-year planning process, Vermont WIC will transfer and install the Mountain Plains State Consortium (MPSC) management information system (MIS) to replace the current 35-year-old mainframe MIS. Vermont WIC will also phase out home delivery of WIC food benefits and implement online electronic benefits transfer (EBT), allowing WIC families to shop for their food benefits in WIC authorized retail grocery stores.
This page is a resource for WIC staff, WIC families, retail grocers and the public to learn more about this exciting project. Visit us often as updates and new information will be posted regularly.
- Project Updates
- Project Schedule
- Technical Information
- Information for Retail Grocers
- Questions and Answers
- Readiness Coordinator Network
June/July 2014 Update
June-July 2014 Update
Our project has successfully moved into the Implementation Phase, on schedule and on budget. With the completion of the state contracting process, Xerox is now officially Vermont WIC’s EBT contractor, and has started working with our MIS contractor, Ciber, to connect our MIS system Ceres with the Xerox EBT Host. Later this summer Xerox will begin working with our retailers to ready them for connecting to Xerox for online EBT transactions.
In additional to the many configurations of the new MIS to reflect Vermont WIC policies and procedures, state staff are also wrapping up the work on the new Approved Products List (APL), which is the database of Vermont WIC approved foods, including their UPC and PLU codes. Creating an APL with UPCs/PLUs is essential to implementing EBT, as grocers must be able to scan foods at checkout for comparison to the Vermont WIC APL, for WIC food purchases to be authorized. Along with the APL, the WIC food packages are being reviewed, revised, and configured in Ceres.
State IT team members from DII, AHS and VDI are working to prepare for “standing up” the servers that will host the Ceres MIS, and “talk” with the Xerox EBT host system. This is scheduled to take place in September. Once the Ceres application is successfully loaded to the state servers, testing of the interfaces between Ceres and Xerox will take place soon thereafter.
After a multi-criteria assessment (and in response to a spirited campaign by the interested staff), Vermont WIC has chosen RUTLAND DISTRICT OFFICE to serve as the pilot for our MIS/EBT implementation. We are on schedule for pilot to start at the end of May 2014, and run for three months. We’ll then file our report with USDA/FNS and with their Go approval, start state roll-out in October 2014, with a new District being added every two weeks. The schedule for roll-out is being planned now.
- June/July 2014 Update (pdf version)
- May 2014 Update
- April 2014 Update
- March 2014 Update
- February 2014 Update
- December 2013/January 2014 Update
- November 2013 Update
- October 2013 Update
- September 2013 Update
- August 2013 Update
- July 2013 Update
- June 2013 Update
- Glossary - updated December 2013
- Retailer Enablement Plan Version 3.2 - updated August 2014
- Feasibility Study & Alternatives Analysis - MIS
- Feasibility Study & Alternatives Analysis - EBT
- Implementation Advanced Planning Document - Combined MIS & EBT
- Implementation Task Matrix - SOV, QA, T&I, EBT
- Security Plan Version 3.1 - updated August 2014
- WIC MIS & EBT Functional Requirements - updated 7/24/2012
Technical Information for Grocers
- WIC EBT Techical Implementation Guide
- FNS Test Scripts for On-line WIC EBT
- ECR-POS Systems Certified for WIC EBT - updated November 2013
WIC EBT Seminars for Vermont Grocers
- What is WIC EBT?
- Online and Offline WIC EBT
- National UPC Database and WIC EBT
- Profile of Vermont WIC and Approved Products List
Seminars are in WMV format
The Readiness Coordinator Network are WIC staff members from each District Health Office who have volunteered to help their colleagues and WIC participants understand and prepare for the changes that will come with the new WIC information system and the migration from home delivery to WIC EBT. If you want to learn more about these changes and help spread the word, contact your RCN member.
|Barre||Courtney Pletzer||(802) 479-8564|
|Bennington||Sheilah Printz||(802) 447-6411|
|Brattleboro||Dawn Gragen||(802) 251-2103|
|Burlington||Wendy Needham||(802) 951-0060|
|Middlebury||Jeffrey Heath||(802) 388-5740|
|Morrisville||Lynne Bortree||(802) 888-1356|
|Newport||Lorri Lepage||(802) 334-4389|
|Newport||Betty Trucott||(802) 334-3321|
|Rutland||Bonny Lee||(802) 786-5105|
|St. Albans||Andrea Miller||(802) 527-5588|
|St. Albans||Gillian Marchessault||(802) 524-7971|
|St. Johnsbury||Nicole Churchill||(802) 748-0172|
|Springfield||Deanna Wilbur||(802) 885-8929|
|White River Jct||Maria Ahearn-Hutchinson||(802) 281-5022|
|WIC Central||Lynne Bortree||(802) 652-4186|
What is the Readiness Coordinator Network (RCN)?
It is a network of people from each District Office (DO) that serve as a conduit of information to and from their colleagues and the project team. The RCN is a critical component for readying WIC staff and participants for the changes that will be taking place in WIC clinics and WIC food delivery when Vermont WIC implements a new Management Information System (MIS) and Electronic Benefits Transfer (EBT).
Who are Readiness Coordinators (RC)?
RCs are people who are respected within their department, effective in executing assignments, motivators for people around them, and positive about change. RCs also have excellent communication skills and access to all District Office WIC employees including the DO management team.
How many RCs are there?
Every District Office has at least one RC.
How will RCs get information about the project?
The RCN will meet by webinar once a month for 30 minutes to one hour. This webpage is the site for RCN news, tools and messages, and the materials from the webinars are posted here. We’ll use the DO Facebook pages, blogs, texting, email blasts, posters and other strategies for communicating with RCN members, their colleagues, WIC participants and other stakeholders.
When the usual way of “doing business” changes, it’s sometimes hard for people to adjust. They may be skeptical about the reasons, or worried they can’t adapt. Change Management is an approach to implementing changes in a way that supports the people on the front line of change. The goal is to help them adapt without stress and be ready to take full advantage of the change that is presented to them.
The Vermont WIC Program, following the lead of the Vermont Department of Information and Innovation (VT DII), has adopted the ADKAR® model for change management. This model has been derived from the study of successful programs to implement major changes in businesses, schools, and government, and approaches change on the level of each individual affected by the change. There are five building blocks; each is a stage over the course of an implementation where communication, training, and leadership is focused to support the individual.
- Awareness of the need for change
- Desire to participate and support the change
- Knowledge on how to change
- Ability to implement the required skills and behaviors
- Reinforcement to sustain the change
The Readiness Coordinator Network is a key resource for carrying the change management model into the WIC staff in District Offices, and through the DO staff to the WIC participants as well.
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If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at firstname.lastname@example.org.
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Page updated 08/08/2014