Providers may access advance directives in several ways:
1. Log into the registry using the registrant’s ID number.
2. Call the registry’s toll-free number (1-800-548-9455) to request a copy of a registrant’s document.
- The registry will take steps to verify that the request is from a legitimate provider including:
- calling the facility’s main number.
- confirming that the person making the request is a valid employee of the facility.
- asking for the employee that called.
- confirming the registrant’s information.
- Once the request is verified, the registry will search the database for the registrant, and if found will fax the advance directive documents to a secure fax machine at the facility.
- For phone requests outside of regular business hours (Monday - Friday, 9:00 am - 5:00 pm EST), providers must leave a voice message guided by automated prompts. Voice messages are checked regularly, and emergency requests are usually fulfilled within 30-60 minutes.
- The registry will maintain a log of all provider requests.
3. Obtain an access account by becoming an authorized provider.
- Providers may apply for an access account by submitting a completed Provider Access Application and Provider Access Agreement to:
- Vermont Advance Directive Registry
Vermont Department of Health
108 Cherry Street, Room 304
P.O. Box 70
Burlington, VT 05402-0070
- Vermont Advance Directive Registry
- The Department of Health will review and approve provider applications, and the registry will issue the account code and instructions to access and use the registry.
- Authorized providers will be issued an organization ID number and an access code. All employees that will be using the registry should have access to these numbers. Access codes serve as a security mechanism to authenticate and to track access by providers.
- For facilities that maintain a computer network and issue internal user accounts (e.g., large hospitals), access to the registry is controlled through the facility’s network. Normally, an employee who is permitted access to the registry would log into the hospital’s internal system, and then activate an icon on their screen that would bring them to the registry. The registry can track access to documents back to the user account of the person who accessed the document.
- At smaller organizations that do not have their own computer network, employees that are permitted access to the registry will be assigned a username and password by the local registry “administrator” at the facility. These employees use their organization's ID number/access code and their individual username and password to log into the registry. The registry can track access to documents back to the assigned username of the person who accessed the document.
- Providers who are issued a registry account shall agree to protect their organization ID number and access code, and to limit their use to only employees who need to view and download registry documents.
- Providers who are issued a registry account shall train their employees on the proper use of the registry and registrants’ documents, and on the obligation to report any unauthorized access or misuse of information to the Department of Health.
- Authorized providers have unlimited, 24/7 Internet access to the registry at: http://healthvermont.gov/vadr/.
- Providers may search the registry database for a specific person’s advance directive by registration ID number, or by name and date of birth. If the person is found, the advance directive documents may be viewed or printed.
4. Access the registry through an affiliated hospital.
- All hospitals in Vermont will have access accounts into the registry. Providers who are affiliated with a hospital and can log into the hospital’s computer network may be able to access the registry through the hospital’s computer system.
The registry will maintain records to track each time a registrant’s file is accessed. The records will include the name of the registrant, date accessed, and the organization ID number and user account/username of the person who accessed the file.