There are several approaches and models for implementing continuous quality improvement, which can be applied to substance abuse treatment agencies, in addition to a variety of other settings. Several federal partners have adopted the Process Improvement Model. This model of continuous quality improvement uses the following four main steps: Plan, Do, Study, and Act (PDSA). A core characteristic of the continuous quality improvement process is that you are continually engaged in improving quality.
The PDSA Cycle
Each step of the PDSA cycle involves major activities that give you opportunities to involve your staff, include your clients, and to ensure a relevant, doable, and successful improvement process.