Underserved or High-Risk Populations

Clinician making notes while talking with female patient.

How to Get Help

Priority populations for treatment

Providers accept the need to provide services to people in crisis – those who are a danger to themselves or others. These people will be scheduled for their first face-to-face treatment services within five working days of the request for assistance, except when the program is at capacity.

Pregnant injecting drug users and pregnant women will be given preference for admission into treatment, and are to be seen within 48 hours of initial contact. In the event of a waiting list, the provider will give preference for admission to the following clients, in order of priority:

  1. Pregnant injecting drug users
  2. Pregnant substance misusers
  3. Injecting drug users
  4. All other substance misusers

Services for pregnant women & women with children

Pregnant women are to be given preference in admission to treatment centers, and are to be provided interim services as necessary, and as required by law.

Pregnant women and women with dependent children – including women who are attempting to regain custody of their children – will be treated as a family unit and services provided or arranged. These services include:

  • Primary medical care for women
  • Primary pediatric care for their children
  • Gender-specific substance misuse treatment and other therapeutic interventions for women, which may address issues of relationships or sexual and physical abuse
  • Therapeutic interventions for children in the custody of women in treatment, which may address their developmental needs, issues of sexual or physical abuse and neglect
  • Case management and transportation services to ensure that women and their children have access to the above services
  • Child care for women while they receive services

services for underserved populations

Services for special populations, including clients with diverse cultural health beliefs and practices, clients with preferred languages, and clients with health literacy and other communication needs, will be provided by clinicians with the appropriate qualifications and skills to provide treatment to those patient populations.

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